Provider Services Education and Communications Pro
Core
Develop and implement education and communication materials for external and internal stakeholders, managing a content management system for provider resources.
Role type
Provider Services Education and Communications Professional
Builds
External-facing educational content, templates, memos, web updates, and annual provider educational resources
Domain
Healthcare / Health Plan Operations
Deliverable
product features
Required skills
Content creation for training and education, Learning design principles, Template design, Provider relations communication, Policy and process documentation, Engagement tracking
Preferred skills
SharePoint, Project Management, Medicaid/government healthcare experience, Health plan operations knowledge, Matrixed environment experience
Technologies
Content Management System, SharePoint
Responsibilities
Create and maintain external-facing materials; Collaborate across departments to update annual provider resources; Meet with project teams to understand training needs; Document policies and technical information; Track participation and effectiveness of initiatives