Care Manager, Telephonic Behavioral Health
Core
Assess and evaluate members' needs in a telephonic environment to guide them toward appropriate care resources and maintain optimal wellness.
Role type
Licensed behavioral health care manager (telephonic)
Builds
Member care plans and wellness outcomes
Domain
Healthcare / Behavioral Health
Deliverable
client delivery
Required skills
behavioral health assessment, care plan creation, barrier resolution, health promotion, coaching, electronic information systems proficiency
Preferred skills
telephonic support, community mental health experience, crisis response team experience, substance use disorder treatment experience, pediatric and adult care experience
Responsibilities
Assess and evaluate members' needs, guide members toward appropriate care resources, identify and resolve barriers to effective care, monitor patient progress through assessments, create member care plans, make independent decisions regarding work methods in ambiguous situations
Seniority
Mid-level, independent contributor