Lead Teller (Spanish speaking required)
Core
Lead Teller acting as a resource to identify and resolve complex client servicing issues, coach tellers, and transition clients to bankers for financial wellness conversations.
Role type
Senior IC teller (branch operations)
Builds
Client relationships and branch operational effectiveness
Domain
Banking / Retail Finance
Deliverable
physical/clinical work
Required skills
cash handling, client relationship management, coaching/mentoring, scheduling, compliance knowledge, financial wellness tools, PC/Windows applications
Preferred skills
Notary License
Technologies
Windows based applications, calculator
Responsibilities
Coach tellers to enhance client experience and operational effectiveness; manage day-to-day teller scheduling and staffing; resolve complex client servicing issues; transition clients to bankers; balance cash drawers; attend morning huddles and end-of-day debriefs; support onboarding and training of new tellers.
Seniority
Senior, hands-on IC