Director, Stars PX Program
Core
Lead the survey strategy and operating model for the Medicare/Medicaid Stars Program, translating survey insights into provider and market actions to improve Stars performance.
Role type
Director, Stars PX Program (Healthcare Quality & Patient Experience)
Builds
Centralized shared service for Patient Experience (PX) surveys across CAHPS and HOS programs
Domain
US Healthcare Insurance, Medicare Advantage, Quality Improvement
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Healthcare operations, program management, cross-functional leadership, data-to-action translation, executive communication, governance, vendor management
Preferred skills
Medicare Advantage Stars expertise, closed-loop feedback systems, survey analytics, product management, Six Sigma, PMP
Technologies
CAHPS, HOS, HireVue
Responsibilities
Establish PX operating model and governance; translate survey insights into business actions; lead and develop the PX team; partner with Stars, CAHPS, HOS, and vendors; build modernization roadmap; provide executive updates
Seniority
Director, strategic leadership
