Associate Director Next Best Action
Core
Lead and deliver the Next Best Action (NBA) platform's full-stack software engineering pods, managing leads and contractors to ensure on-time delivery of decisioning services and channel integrations.
Role type
Associate Director, Full Stack Engineering (Technical Leadership)
Builds
Next Best Action platform (backend decisioning services, frontend tooling, channel integrations)
Domain
Healthcare technology / Insurance
Deliverable
production ML models | product features | infrastructure
Required skills
Full stack engineering, contractor management, vendor accountability, capacity planning, cross-pod coordination, stakeholder communication, agile delivery, AI tool usage
Preferred skills
Cloud-native architectures (Azure, Kubernetes, Kafka), scaling contractor delivery models, regulated industry experience
Technologies
Azure, Kubernetes, Kafka
Responsibilities
Manage software engineering leads and contractor resources across NBA platform pods; oversee pod delivery and identify blockers; set and enforce engineering standards; coordinate across software teams; communicate delivery status to senior leadership; partner on hiring and team composition; manage vendor relationships and SLAs
Seniority
Senior, hands-on IC with management responsibilities