Head of Design, Erikoiskauppojen Digitaalinen Asiakaskokemus (Sokos.fi)
Core
Leading the strategic development of digital customer experience, design, and content for specialty retail e-commerce (Sokos.fi) to drive business growth and ensure a consistent multi-channel experience.
Role type
Senior Design Leader (Head of Design)
Builds
World-class digital customer experiences, content concepts, and multi-channel brand experiences for specialty retail e-commerce.
Domain
Retail / E-commerce / Digital Customer Experience
Deliverable
product features
Required skills
Strategic design leadership, digital product design, service design, user research, stakeholder management, data-driven decision making, AI integration, team leadership, content strategy, SEO/GEO understanding.
Preferred skills
Visionary leadership, storytelling, strategic growth management, coaching, conceptual thinking, ethical leadership.
Responsibilities
Lead the design strategy and digital brand expression for specialty retail e-commerce; manage product discovery and customer-centric development; lead a multidisciplinary design team; develop content concepts with business and marketing; leverage data and AI for experience improvement; monitor customer experience and business metrics.
Seniority
Senior, hands-on IC with leadership responsibilities