Technical Lead
Core
Design, build, and modernize IVR and Voice Bot platforms on Google Cloud Platform to deliver secure, scalable self-service voice solutions.
Role type
Senior individual contributor Technical Lead (IC)
Builds
Cloud-native IVR and voice bot microservices on GCP
Domain
Financial services / Contact Center Technology / Conversational AI
Deliverable
production ML models | product features
Required skills
Node.js, TypeScript, Google Cloud Platform (GCP), Kubernetes (GKE), Microservices architecture, IVR/Voice bot design, Agentic AI patterns (Gemini, LangGraph, LangChain), SRE principles, Security/Compliance (PII/PCI)
Preferred skills
Conversational AI frameworks, Voice flows and call routing, Regulated/financial services environment experience, CI/CD and Infrastructure as Code, Agile delivery at enterprise scale, Agentic "Vibe Coding"
Technologies
Node.js, TypeScript, Google Cloud Platform, Kubernetes, GKE, Gemini, LangGraph, LangChain
Responsibilities
Lead solution architecture and technical design for IVR and voice bot initiatives; Design and develop Node.js/TypeScript microservices; Own end-to-end delivery for complex features; Apply agentic AI patterns to enhance conversational behavior; Collaborate on call routing and agent handoff scenarios; Establish engineering standards and perform code reviews; Apply SRE principles for observability and resiliency; Ensure compliance with security and regulatory requirements.
Seniority
Senior, hands-on IC
