Manager - Communications
Core
Manages and executes communications programs supporting business objectives, operations, customers, employees, and external stakeholders for a utility company, including crisis response and media relations.
Role type
Manager, Corporate Communications
Builds
Communications plans, media relations, digital content, crisis response protocols, and brand narratives.
Domain
Utilities / Energy / Public Relations
Required skills
Strategic communications planning, crisis and issues management, media relations, executive communications, stakeholder engagement, project management, public speaking, content creation, regulatory communications, vendor management.
Preferred skills
Energy/utility industry experience, incident command experience, digital/social media expertise, knowledge of NY utility stakeholders.
Technologies
None stated
Responsibilities
Develop and execute comprehensive communications strategies for issues management, customer engagement, employee communications, and crisis response; Provide strategic communications counsel to operating company leadership; Shape and advance compelling narratives that strengthen trust and protect the companies' reputations; Lead communications programs for RG&E, including media relations, public relations, crisis and issues communications, executive communications, social media, video and photo content, storytelling, and internal and external events; Serve as an authorized spokesperson for RG&E, NYSEG, and Avangrid as needed; Partner with Operations, Customer Service, Community Affairs, and business leaders to identify and develop compelling storytelling, media relations, and public engagement opportunities; Create and oversee multimedia content for digital and social media channels; Support communications related to regulatory proceedings, infrastructure projects, reliability initiatives, public policy matters, customer programs, and community engagement efforts; Manage relationships with external agencies, vendors, media partners, and key community and business organizations; Coordinate closely with Avangrid communications teams across the company to ensure alignment with enterprise messaging, stakeholder engagement priorities, and corporate reputation strategy; Serve as Public Information Officer (PIO) during emergencies, storms, and major operational events; Support storm preparedness, response, and restoration communications.
Seniority
Manager, hands-on IC