Program Manager - Quality Management
Core
Leads the development and implementation of foundational business processes for a Quality Management System across Avangrid Networks, managing interrelated processes to enhance customer and stakeholder satisfaction.
Role type
Senior Program Manager (Business Process Governance)
Builds
Standard processes, procedures, and a Quality Management System for utility network operations
Domain
Utilities (Electric/Gas) + Quality Management Systems
Required skills
Program management, Project management, Process analysis, Cross-functional team leadership, Documentation, Microsoft Office tools (Word, Excel, Project, Visio, SharePoint, Teams), Problem solving
Preferred skills
Quality Management System implementation, Continuous improvement methodology, Lean Six Sigma, Knowledge of Electric/Gas Operations or Customer Services
Responsibilities
Manage program and project delivery including scope, planning, execution, and close-out; Prepare and track program plans against performance; Lead cross-functional teams to accomplish day-to-day goals; Promote development of standard processes and procedures; Execute process analysis to identify interdependencies and gaps; Propose and implement interventions for identified issues.
Seniority
Mid-Senior level, hands-on IC
