Supervisor - Dispatch & ECC
Core
Supervises employees operating electric and gas systems, dispatching field crews for customer trouble and emergency calls, and ensuring safe, reliable system operations.
Role type
Senior operations supervisor (electric/gas utility)
Builds
Electric and gas system operations and emergency response
Domain
Utility (electric and gas)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work -> infrastructure (system operations)
Required skills
Technical guidance for electric/gas systems, shift scheduling, emergency decision-making, regulatory reporting, operational procedure development, administrative decision-making
Preferred skills
Bachelor's degree, customer service procedures knowledge
Technologies
NERC Certification
Responsibilities
Direct and plan work of subordinates, provide technical guidance during system emergencies, prepare reports on system disturbances, determine operational practices and resolve problems, represent company on regulatory committees
Seniority
Senior, hands-on IC with people management duties