Manager, Office of Transformation Experience Design
Core
Lead user experience design for Mastercard's multi-year transformation, owning user flows, journeys, and prototypes to reimagine customer and partner experiences.
Role type
Senior UX Design Lead (Transformation)
Builds
Redesigned customer and partner journeys, AI-enabled interactions, and enterprise UX patterns.
Domain
Financial services / Digital payments / Enterprise transformation
Required skills
User flow and journey mapping, prototyping, user research and testing, design thinking, AI interaction design, design system management, cross-functional collaboration
Preferred skills
Experience with complex B2B environments, portfolio of end-to-end product design, curiosity about AI in customer experience
Technologies
Figma, Adobe Creative Cloud
Responsibilities
Own user flows, journeys, wireframes, and prototypes from concept through validation; Conduct discovery research, usability testing, and journey mapping; Simplify complex problems into intuitive experiences; Partner cross-functionally to align on priorities and trade-offs; Translate research into action for B2B and B2B2C audiences; Contribute to and extend Mastercard's design system; Prototype AI-enabled interactions; Facilitate workshops to ideate and validate concepts
Seniority
Senior, hands-on IC