VP Global Enablement, Experience, & Operations
Core
Overseeing global strategy and roadmap for Mastercard's Cardholder Services Center of Excellence (CoE) to enhance consumer product value and drive revenue growth through embedded and optional benefits.
Role type
VP, Global Enablement, Experience & Operations (Strategy & Operations Leader)
Builds
Global Benefits Platform enablement, scalable operational models, and end-to-end cardholder experience ecosystems.
Domain
Financial Services / Digital Payments / Consumer Experience
Deliverable
product features
Required skills
Transformational leadership, B2B2C and B2C operational go-to-market strategy, Product Management, Partner Management, Cross-functional stakeholder management, Budget management, Digital transformation.
Preferred skills
Experience in consumer experience innovation, Technology and Engineering collaboration, Commercial management.
Responsibilities
Develop and deliver global enablement, experience, and operations transformation strategy; Build and lead a global scalable model for product implementation and operations; Develop a cardholder experience strategy mapping customer journeys; Deploy a global implementation and operations framework; Drive cross-functional continuum of cardholder experience and business improvement.
Seniority
VP, Strategic Leadership
