Medical Screener - Reception Technician (Customer Service) (Bilingual – English/Spanish)
Core
Greet donors at a plasma collection center and conduct registration procedures to verify donor suitability for plasma pheresis.
Role type
Medical Screener / Reception Technician
Builds
Plasma donation services for therapeutic product manufacturing
Domain
Healthcare / Biopharma / Plasma Collection
Deliverable
physical/clinical work
Required skills
Blood pressure measurement, pulse measurement, weight measurement, temperature measurement, finger stick for hematocrit and total protein, basic math calculations, donor data entry, telephone handling, safety compliance
Preferred skills
Bilingual English/Spanish, prior medical or health provider environment experience
Technologies
Electronic donor information management system
Responsibilities
Assess self-administered health history, answer basic medical questions, refer donors to medical staff, perform health screening procedures, educate new donors on therapeutic products and center policies, register applicant and transfer donors, answer telephone calls, monitor donor reactions during/after pheresis, record donor data accurately, maintain clean work environment and supplies
Seniority
Entry-level, hands-on IC