Analyst, Analytics & Metrics
Core
Internal consulting partner driving business transformation, process optimization, and operational excellence for Mastercard's Services business using data and technology.
Role type
Business Transformation Analyst (Internal Consulting)
Builds
New operating models, migration plans, and process improvements for Services business teams
Domain
Financial Services / Professional Services / Business Transformation
Deliverable
product features
Required skills
Business transformation, Business consulting, First principles thinking, Logical problem solving, Process design, Program management, Change management, KPI monitoring, Stakeholder engagement
Preferred skills
B2B Sales processes, Salesforce, Data visualization, Tableau
Technologies
Salesforce, Tableau
Responsibilities
Engage with Services business teams to identify pain-points in business models and operational processes; Identify solutions using logical thinking and data; Conceptualize new operating models and migration plans; Develop design documentation (SOPs, system requirements, user journey maps); Ensure successful implementation with program and change management; Monitor process KPIs and drive continuous efficiency improvements.
Seniority
Mid-level, hands-on IC
