Director, Product Experience Design
Core
Design and refine intuitive, consistent, user-centered onboarding experiences across Mastercard's enterprise product portfolio, translating complex workflows into clear user journeys.
Role type
Senior IC User Experience Design Subject Matter Expert (Onboarding)
Builds
Enterprise product onboarding flows, interaction models, and design artifacts for capabilities like configuration, enablement, testing, and workflows.
Domain
Fintech / Digital Payments / Enterprise Software
Deliverable
product features
Required skills
User flow design, wireframing, prototyping, usability principles, human-centered design, cross-functional collaboration, user research, usability testing, design governance, design patterns, accessibility
Preferred skills
Onboarding design, workflow design, design systems, component-based design, enterprise platforms
Technologies
Figma, Jira, Confluence, Miro
Responsibilities
Design user flows and interaction models for onboarding capabilities; partner with Product and Engineering to deliver designs from concept to delivery; apply and extend existing design patterns to ensure consistency; incorporate user research and feedback to refine designs; participate in design reviews to ensure adherence to UX standards.
Seniority
Senior, hands-on IC
