Payment Specialist
Core
Coordinate end-to-end payment operations for Healthcare Professionals, Patients, and External Experts ensuring compliance and accuracy.
Role type
Senior Finance Operations Specialist (Payments)
Builds
Accurate, timely, and compliant payment transactions for external stakeholders
Domain
Healthcare / Finance Operations
Required skills
HCP payment processes, Accounts Payable, Finance Operations, cross-functional stakeholder management, customer query resolution, process documentation, data integrity management, new market deployment support, process improvement, automation, AI-driven solutions
Preferred skills
SAP, Salesforce, DocuSign, SharePoint, reporting tools, databases, Microsoft Office (Excel, Word, PowerPoint)
Responsibilities
Manage end-to-end HCP payment activities in compliance with policies and regulations; Partner with Engagement Owners and Agencies to collect documentation and process fees/expenses; Prepare, submit, monitor, and resolve payment requests through Finance systems; Handle queries and escalations from stakeholders; Act as Subject Matter Expert for HCP payments and Accounts Payable processes; Support onboarding, training, and knowledge sharing; Maintain and improve process documentation; Ensure data accuracy across Salesforce, SAP, DocuSign, and other systems; Support new market deployments including requirements gathering and UAT; Identify and implement process improvements and automation opportunities
Seniority
Mid-Senior, hands-on IC