Global Business Process Owner - Sales & Service (Aftermarket)
Core
Define, govern, and sustain global aftermarket business processes (repair, overhaul, warranty, spare parts) during an ERP transformation to improve operational performance and customer experience.
Role type
Senior Business Process Owner (ERP Transformation)
Builds
Standardized global aftermarket service processes aligned with SAP ERP capabilities
Domain
Aerospace/Defense manufacturing, Aftermarket Services, ERP Transformation
Required skills
SAP ECC/S4 Hana, SAP Activate framework, Lean methodology, Six Sigma, Global process governance, Stakeholder management, Change management
Preferred skills
Distributed team leadership, International travel readiness
Technologies
SAP ECC, SAP S/4HANA, SAP Activate
Responsibilities
Define and approve global process standards and policies; Validate ERP configurations and workflows; Communicate process changes and rationale to stakeholders; Monitor process performance post-go-live; Act as co-decision-maker for process-related conflicts; Harmonize processes with regional SMEs
Seniority
Senior, hands-on IC with global scope