DC Ops Technician V - Weekend 1st shift
Core
Own responsibility of all IT Infrastructure within the data center environment ensuring customer server environments are secure and operational.
Role type
Senior Data Center Operations Technician
Builds
Customer server environments and data center infrastructure
Domain
Data Center Operations / IT Infrastructure
Required skills
x86 server hardware troubleshooting, OS administration (Windows/Linux/VMware), LAN connectivity troubleshooting, network device configuration (routers/switches/firewalls), storage device management (SAN/DAS/NAS), copper/fiber cabling, root cause analysis, technical training delivery, 5S housekeeping
Preferred skills
Industry recognized certifications in OS/networking/security/storage, customer service experience, Rackspace software toolsets proficiency
Technologies
Dell PowerEdge, HP ProLiant, Cisco ASA/ASA-X, F5 BigIP, Brocade ADX, Cisco Catalyst/Nexus/ASR, Dell PowerVault, NetApp, EMC Isilon, EMC VMAX/VNX, VMWare ESX, Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux
Responsibilities
Identify and troubleshoot complex hardware failures on x86-based servers, troubleshoot complex operating system storage issues, supervise and assist with troubleshooting network device hardware, supervise and assist with troubleshooting storage devices, complete customer configuration maintenances including hardware modification and cabling, troubleshoot copper and fiber cabling, serve as primary technical escalation point, coordinate onboarding and training for new personnel, execute 5S and housekeeping practices
Seniority
Senior, hands-on IC
