Conseiller en gestion des réclamations
Core
Full-cycle management of complex occupational injury claims for clients, including return-to-work support and dispute resolution.
Role type
Senior claims management specialist (occupational health & safety)
Builds
Integrated service offerings for workplace safety and injury management
Domain
Health & Safety / Occupational Injury Management
Deliverable
client delivery
Required skills
Full-cycle claims management, return-to-work strategies, dispute resolution, stakeholder collaboration, problem-solving, analytical synthesis, project organization
Preferred skills
Knowledge of CNESST processes, temporary assignment rules, SharePoint, Microsoft Teams, Office 365
Responsibilities
Manage the full cycle of complex occupational injury claims; Guide clients on continuous improvement to reduce injury impact; Advise on maintaining employment links and support site visits for rehabilitation; Collaborate on litigation strategies including Tribunal Administratif du Travail; Propose integrated solutions for SST management (training, medical expertise, prevention, legal, ergonomics)