Team Mgr-Clinic Operations-TH
Core
Manage a network of affiliate counsellors, case-manage referred cases, and ensure adherence to clinical quality standards and ethical guidelines for a mental health service.
Role type
Senior clinical operations manager (counselling network)
Builds
A scalable, compliant network of affiliate counsellors delivering mental health support
Domain
Mental health / Clinical operations / Employee Assistance Programmes
Required skills
Clinical supervision, case management, clinical auditing, risk assessment, Solution-Focused Brief Therapy (SFBT), regulatory compliance, network governance
Preferred skills
EAP experience, Critical Incident Stress Management (CISM), trauma support, NHS/occupational health background, clinician mentoring
Technologies
Digital case management systems
Responsibilities
Liaise with affiliate counselling network and case-manage referred cases; conduct clinical case audits against standards; provide clinical supervision and coaching to providers; manage provider helpline and resolve escalations; monitor SLAs and caseload metrics; support integration of provider networks and clinical policy updates.
Seniority
Senior, hands-on IC with strategic oversight