Bilingual Critical Incident Services Coordinator
Core
Provide telephone intake services, initial assessment of needs and urgency, and assign appropriate service providers to client organizations following workplace tragic or traumatic incidents.
Role type
Bilingual Critical Incident Services Coordinator
Builds
Crisis response support services for client organizations
Domain
Mental health support / Workplace crisis management
Deliverable
client delivery
Required skills
Empathy, crisis management, multitasking, prioritization, decision-making, resiliency, organization
Preferred skills
Call center experience
Technologies
English-only IT tools / Software
Responsibilities
Answer phone calls from managers and HR representatives seeking support after workplace incidents; Assign the appropriate service provider from the network and plan the intervention; Manage the team's inbox and address global email requests.
Seniority
Entry-level to Mid-level, full-time staff