Quality Assurance & Production Support Lead
Core
Lead Quality Assurance strategy during User Acceptance Testing (UAT) and transition to managing a team of Service Delivery Analysts for ongoing client administration and operational support.
Role type
Senior Quality Assurance & Production Support Lead
Builds
Client-facing service delivery solutions and operational support processes
Domain
Health technology / Software implementation
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
QA strategy design, UAT management, team leadership, operational process optimization, client relationship management, risk mitigation, Agile methodologies, offshore team coordination
Preferred skills
Artificial intelligence in testing, travel within Canada or US
Technologies
Agile methodologies
Responsibilities
Execute robust test strategies for software implementation, lead a team of Service Delivery Analysts, manage client escalations and operational risks, optimize operational processes, serve as primary operational contact for clients, coordinate activities during User Acceptance Testing
Seniority
Senior, hands-on IC with leadership responsibilities
