Senior Manager, SaaS Delivery
Core
Oversees the delivery and management of Testing services to ensure operational excellence, client satisfaction, and alignment with organizational goals.
Role type
Senior Manager, Testing Services
Builds
Reliable, scalable, and secure delivery of Testing Services
Domain
FinTech / Quality Assurance
Deliverable
client delivery
Required skills
Team leadership, project planning and execution, stakeholder collaboration, process improvement, automation implementation, performance metrics analysis, incident management, client engagement
Preferred skills
Cloud infrastructure optimization, strategic planning, operational framework refinement, industry trend monitoring
Technologies
Cloud-based services, automation tools
Responsibilities
Manage and oversee the planning, execution, and management of testing projects; Lead a team of professionals providing guidance and mentoring; Collaborate with stakeholders to align Testing processes with client needs; Drive the implementation of best practices and automation; Monitor and analyze performance metrics; Ensure adherence to security protocols and compliance standards; Engage with clients to address concerns and ensure satisfaction; Oversee incident management
Seniority
Senior, hands-on IC with management responsibilities
