Mental Health Consultant - Acute Care Coordinator, Behavioral Health Division Crisis Call Center
Core
Triage and crisis intervention via phone for callers in life-threatening mental health situations, coordinating care across the mental health system and providing referrals.
Role type
Senior IC mental health crisis interventionist
Builds
Immediate crisis support and care coordination for community members
Domain
Public health / Behavioral health crisis services
Required skills
Crisis intervention, risk assessment, care coordination, clinical documentation, touch-typing, policy adherence, provider consultation
Preferred skills
Trauma-informed care, equity lens, cultural competency, managing sensitive information, diplomacy
Technologies
Telephone systems, computer documentation systems
Responsibilities
Answer and triage crisis calls 24/7, conduct risk assessments for life-threatening situations, coordinate with 911 and partner agencies, document clinical reviews and interventions, provide referrals to community providers, consult with clinicians on resources and policies
Seniority
Senior, hands-on IC