Bilingual (French) Customer Account Specialist
Core
Manage end-to-end operational relationships with customers and partners, including forecasting, order execution, logistics, and account management for a tire manufacturer.
Role type
Customer Account Specialist
Builds
Customer service and supply chain operations for Michelin's tire and component products
Domain
Automotive / Tires / Supply Chain
Deliverable
client delivery
Required skills
Short-term forecasting, order management, logistics coordination, stock management, transport organization, customer request handling, dispute resolution, root cause analysis, continuous improvement
Preferred skills
Customer service, accounts receivable, supply chain, logistics experience
Technologies
None explicitly stated
Responsibilities
Capture and analyze customer short-term forecast requirements; manage order capture, recording, and delivery coordination; monitor advanced stock levels and implement corrective actions; organize transport and prepare documentation for invoicing and customs; handle customer requests, claims, and disputes; perform root cause analysis to eliminate recurring issues; apply and improve work methods
Seniority
Individual Contributor
