Sr. Associate I, Clinical Applications Services & Support - GEM
Core
Train operating room staff on Alcon eye care products, provide clinical support, and implement equipment upgrades to ensure optimal patient outcomes.
Role type
Senior clinical applications specialist (medical devices)
Builds
Clinical training programs and product support for eye care professionals
Domain
Ophthalmology / Medical Devices
Deliverable
product features
Required skills
Clinical training, troubleshooting, presentation, customer management, documentation, compliance, process improvement
Preferred skills
Ophthalmology experience, surgical environment experience, medical-device customer training, travel within South Africa and internationally
Technologies
Alcon clinical software, medical devices
Responsibilities
Train operating room staff on Alcon products, provide on-site and remote clinical support, implement equipment and software upgrades, respond to customer inquiries, attend medical events, collaborate with Field Service Engineers and Sales Representatives, provide feedback to R&D, document site visits, report adverse events, achieve clinical certifications
Seniority
Senior, hands-on IC