Principal, Product Service Engineer
Core
Lead engineering delivery and service readiness for advanced surgical, diagnostic, visualization, and connected medical devices, influencing product design and supporting global service teams.
Role type
Principal, hands-on IC product service engineer
Builds
Service strategies, launch readiness plans, secure remote diagnostics/workflows, and technical guidance for global field teams
Domain
Medical devices (ophthalmic/surgical) + connected systems/networking
Required skills
engineering project management, service design, cross-functional leadership, root cause analysis, regulatory compliance (FDA/ISO), network security, technical documentation, training delivery
Preferred skills
biomedical/electrical/computer/network engineering background, connected medical device service experience, hospital networking, cloud connectivity, cybersecurity knowledge, ServiceMax/SAP proficiency
Technologies
ServiceMax, SAP, Veeva, DNS, firewalls, cloud platforms, IP addressing
Responsibilities
Lead engineering delivery and own support strategy for a product portfolio; Partner with R&D to improve serviceability, diagnostics, and lifecycle costs; Coordinate launch readiness including test procedures, training, and spare parts; Define networking and connectivity requirements for secure remote access and updates; Lead field investigations and drive corrective actions; Create technical guidance and train global service teams
Seniority
Principal, hands-on IC