Associate II, Network & Server Operations (T) - NOC Analyst
Core
Monitor, operate, troubleshoot, and maintain Data Center, LAN, WAN, Voice & Video, and Public Cloud infrastructure to ensure resiliency and security.
Role type
Associate II Network Operations Center (NOC) Analyst
Builds
Network services availability, capacity, and performance for internal stakeholders
Domain
IT Infrastructure / Networking / Cloud
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Routing & switching protocols (OSPF, BGP, VLAN, STP), SD-WAN configuration, Cisco/Juniper device management, IP addressing and subnetting, incident management, system upgrades and patches
Preferred skills
Voice traffic and CUCM server troubleshooting, ServiceNow, ITIL, AWS, Azure platforms
Technologies
Cisco, Juniper, SD-WAN (Viptela, Meraki), Bluecat, CUCM, ServiceNow, AWS, Azure
Responsibilities
Manage NOC Infrastructure Services to meet agreed service levels; Configure, manage, and troubleshoot enterprise routing and switching technologies; Perform network performance monitoring, optimization, and fault resolution; Deploy, configure, and support SD-WAN solutions; Support incident and major incident management; Independently drive system upgrades, patches, and migrations; Document network configurations, changes, and troubleshooting steps
Seniority
Mid-level IC (2-4 years experience)