Customer Support Specialist III
Core
Provides assistance and support to customers, Sales, and Facility Operations by coordinating office services, processing orders, and fulfilling customer needs to ensure satisfaction.
Role type
Customer Support Specialist
Builds
Customer profiles, contract filings, waste shipment summaries, and manifests
Domain
Environmental services / Waste management
Required skills
Active listening, communication, data entry, records control, report preparation, waste characterization knowledge, DOT regulations familiarity, MS Office Suite, trend identification, project coordination
Preferred skills
Customer service orientation, problem-solving, detail orientation, ability to operate office equipment (scanner, copier, computer, facsimile), ability to work in a team environment, ability to handle multiple assignments simultaneously
Technologies
MS Office Suite, scanner, calculator, copier, computer, facsimile
Responsibilities
Communicate with customers by phone, email, or in person to attain information for waste profile approval; Assist customers with waste characterization and related documentation; Maintain customer profiles and contract filing system; Coordinate completion of profile and contract forms; Process memos, correspondence, reports, and other documents; Review billing adjustments; Prepare manifests for mailing, scanning, or emailing
Seniority
Mid-level, 3+ years experience