Lead Customer Support Specialist- Haz Waste
Core
Lead Customer Support Specialist providing advanced escalation support, order processing, and waste treatment/disposal services to clients.
Role type
Senior Customer Support Lead (Haz Waste)
Builds
Customer support operations, waste treatment and disposal services
Domain
Environmental services / Hazardous waste management
Deliverable
client delivery
Required skills
Hazardous waste (Haz Waste) expertise, DOT regulations knowledge, RCRA laws and regulations knowledge, advanced accounting processes, data analysis, Microsoft Office proficiency
Preferred skills
Chemistry background, waste disposal industry experience
Technologies
Microsoft Office, DocuSign, PDF writer
Responsibilities
Respond to customer inquiries and process orders, troubleshoot complex issues, manage office services and data entry, prepare shipping documents and manifests, investigate billing discrepancies, provide quotes and schedule trucking logistics, evaluate treat groups and select pricing sheets, mentor junior staff
Seniority
Senior, hands-on IC with leadership duties
