Lead Customer Support Specialist - Haz Waste
Core
Lead Customer Support Specialist providing exceptional service and waste support to clients, acting as an advanced escalation contact for inquiries, orders, and complex issues in hazardous waste treatment and disposal.
Role type
Senior Customer Support Lead (Hazardous Waste)
Builds
Customer satisfaction and operational efficiency for waste treatment and disposal services
Domain
Environmental Services / Hazardous Waste Management
Deliverable
client delivery
Required skills
RCRA laws and regulations, DOT hazardous material regulations, advanced accounting processes, data analysis, waste profiling, billing and collections management, logistics scheduling, Microsoft Office proficiency
Preferred skills
Chemistry background, experience in waste disposal or related fields
Technologies
Microsoft Office, DocuSign, PDF writer
Responsibilities
Respond to customer inquiries and process orders, troubleshoot complex issues, manage office services and data entry, prepare shipping documents and manifests, investigate billing discrepancies, provide quotes and schedule trucking logistics, evaluate treat groups and select pricing sheets, mentor junior staff
Seniority
Senior, hands-on IC with leadership responsibilities
