Operations Support Analyst
Core
Gather, streamline, standardize, and document operational processes to build consistent SOPs and develop training content for field operations.
Role type
Operations Support Analyst (Process Improvement & Knowledge Management)
Builds
Standard Operating Procedures (SOPs), training content, and an Operations knowledgebase
Domain
Waste management and transportation industry
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
process improvement, knowledge management, process documentation, instructional design collaboration, site visit execution, strategic alignment, stakeholder engagement, data analysis (Excel), presentation design (PowerPoint), flowcharting (Visio)
Preferred skills
waste or transportation industry experience, ability to break down complex problems, active listening, results orientation, adaptability
Technologies
Microsoft Word, PowerPoint, Excel, Visio
Responsibilities
Discover and document existing operational processes; Engage field teams to uncover best practices and develop SOPs; Develop training content with instructional designers; Design and update the Operations knowledgebase; Conduct site visits to support new initiatives; Collaborate on aligning processes with Operations strategy
Seniority
Mid-level, hands-on IC