Remote Call Center Customer Service Rep $21.75hr (PST Hours)
Core
Resolve complex escalated customer issues and handle inbound sales/retention inquiries for a waste management and recycling service provider.
Role type
Customer Service Representative (Tier 3 Support)
Builds
Customer service interactions and sales quotes for waste management services
Domain
Waste management / Environmental services
Deliverable
client delivery
Required skills
Customer service, sales, upselling, billing resolution, data entry, system configuration
Preferred skills
Waste or service industry experience
Responsibilities
Respond to escalated customer service calls, initiate outbound calls to resolve complex issues, handle inbound sales inquiries, configure quotes for new customers, manage retention inquiries, log customer support interactions, enter service and route data
Seniority
Entry-level to Mid-level
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