Quality Technical Service Specialist
Core
Support self-manufacturing sites and products within the BMP segment, helping maintain compliance for regulated customers while delivering exceptional technical support.
Role type
Quality Technical Service Specialist (Individual Contributor)
Builds
Pharmaceutical and laboratory product lines including APIs, excipients, bio reagents, salts, sugars, acids, cGMP-manufactured solutions, medical devices, and chromatography media.
Domain
Chemical and pharmaceutical manufacturing
Deliverable
client delivery
Required skills
Technical services, engineering, quality, sales, cGMP, FDA, ICH, WHO, validation, quality assurance, process engineering
Preferred skills
Laboratory or manufacturing environment experience, project management, analytical chemistry techniques (HPLC, LC/MS, GC, spectrophotometry, elemental analysis, wet chemistry), synthetic pharmaceutical and biopharmaceutical drug development
Technologies
Microsoft Office Suite, databases
Responsibilities
Respond to customers' technical inquiries via telephone, email, and live chat; research technical documents and product specifications; triage and resolve customers' technical issues related to quality, applications, products, and delivery systems; participate in designing/improving information collection and archiving processes; participate in cross-functional customer intimacy programs including project management and data collection.
Seniority
Mid-level, hands-on IC
