Retail Underwriting Ops Leader (Home, Auto/ Lifestyle)
Core
Lead a team of Retail Underwriters supporting Home, Auto, and Recreational insurance products to ensure high-quality underwriting decisions and exceptional broker/customer experiences.
Role type
Senior leadership IC (Underwriting Operations Leader)
Builds
Personal Lines insurance products (Home, Auto, Recreational)
Domain
Insurance (Personal Lines)
Required skills
Underwriting expertise (Home/Auto), Team leadership and coaching, Operational excellence, Change management, Broker relationship management, Performance management, Capacity planning, Data analysis for decision making
Preferred skills
CIP designation, Experience with Recreational/Lifestyle products, Multi-province underwriting experience, P&C operational environment experience (contact centre/high-volume)
Technologies
None explicitly stated
Responsibilities
Lead, coach, and develop a team of Retail Underwriters; Drive achievement of strategies related to broker service, customer satisfaction, underwriting quality, risk acceptability, and profitability; Ensure adherence to underwriting guidelines to maintain a profitable book of business; Analyze workload trends and optimize resource allocation; Monitor KPIs and underwriting quality to identify improvement opportunities; Lead change initiatives within the underwriting function.
Seniority
Senior, hands-on IC with leadership responsibilities