Technical Services Supervisor
Core
Supervise and develop a team of service technicians to manage calibration, maintenance, repair, and installations of equipment and instruments for pharmaceutical, biotechnology, and regulated industries.
Role type
Senior IC Technical Services Supervisor
Builds
Service operations and equipment uptime for life science and regulated industry clients
Domain
Life Sciences / Industrial Equipment Maintenance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership and mentorship, Service operations planning, Customer relationship management, Technical troubleshooting and diagnostics, Quality compliance (GMP, ISO), KPI analysis and reporting
Preferred skills
Recruiting and retention strategies, Strategic business development, Process improvement initiatives
Technologies
Calibration tools, Metrology standards, ISO 17025 frameworks
Responsibilities
Supervise and mentor service technicians, Plan and coordinate daily service operations, Maintain relationships with key customers, Provide advanced technical guidance on repairs, Ensure compliance with GMP and ISO standards, Monitor and analyze service performance metrics
Seniority
Senior, hands-on IC with team management
