Technical Support Representative
Core
Provide technical support and troubleshooting for outdoor power equipment dealers and end-users via phone, email, and online channels.
Role type
Technical Support Representative (Mechanical/Small Engine)
Builds
Outdoor power products (2-stroke/4-stroke engines, battery solutions, robotics)
Domain
Forest, park, and garden care equipment
Deliverable
client delivery
Required skills
Small engine mechanics knowledge, troubleshooting 2-stroke and 4-stroke engines, diagnosing faults on demonstration units, managing warranty claims, creating technical documentation, MS Office proficiency
Preferred skills
Knowledge of robotic mowers, Adobe or InDesign experience
Responsibilities
Troubleshoot and guide customers through engine and digital product issues, manage end-user complaints, perform repairs on demonstration units, process service dealer claims, update technical support documentation
Seniority
Individual Contributor