Customer Experience Executive
Core
Deliver insurance related operational and administrative support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).
Role type
Customer Service Executive (Banking Operations)
Builds
Retail banking transactions, cash handling, ATM operations, and customer service experiences.
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Cash handling, transaction processing, customer service, compliance adherence, sales support, complaint resolution, administrative support, inventory management, ATM monitoring
Preferred skills
Cross-selling, lead generation, marketing campaign execution, data analysis
Technologies
Bank core systems, ATM systems
Responsibilities
Dispense and receive physical cash, cheques, and financial instruments; process foreign currency travellers' cheques; verify transaction accuracy and completeness; manage till cash evacuation and balancing; handle customer queries and complaints; cross-sell banking products; monitor ATM operations and cash replenishment; maintain outlet cash holdings and stationery stock.
Seniority
Individual Contributor
