Advisor Client Care & Service Hub
Core
Handle inbound and outbound customer interactions for Retail, Business Banking, CIB, and Wealth segments via a 24/7 service hub, ensuring operational accuracy and service quality.
Role type
Client Care and Service Hub Advisor
Builds
Customer service interactions and complaint handling for a banking group
Domain
Banking / Customer Service
Deliverable
client delivery
Required skills
Inbound and outbound communication, script adherence, complaint logging, QA framework compliance, digital tool proficiency
Preferred skills
Shift-working experience, telesales, process improvement, project management
Technologies
Digital applications, social media, case-logging tools
Responsibilities
Execute outbound calling programs, screen leads, log queries and service issues, handle complaints, populate daily trackers, adhere to SOPs and scripts
Seniority
Individual Contributor, entry to mid-level