Specialist: Service Level Agreements and SRM
Core
Lead strategic contractual, supplier relationship, and service level management for high-value Digital engagements to ensure commercial value and risk mitigation.
Role type
Senior Specialist in Contract and Supplier Relationship Management
Builds
Strategic supplier partnerships and enterprise-wide service level frameworks
Domain
Financial Services / Contract Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Advanced contract drafting and negotiation, Strategic supplier relationship management, Advanced service level management, Risk and compliance management, Commercial and financial acumen, Knowledge of Coupa, RSAM, and Signiflow
Preferred skills
Postgraduate qualifications, Project management experience
Technologies
Coupa, RSAM, Signiflow
Responsibilities
Lead structuring and negotiation of complex high-value contracts exceeding R100m, Design and implement robust SRM frameworks including governance structures and performance scorecards, Drive rigorous performance monitoring and governance for SLAs including service credit claims, Engage executive stakeholders to define requirements and drive sourcing strategies, Oversee supplier terminations and exit strategies for critical vendors, Deliver executive-level reporting on supplier performance and commercial outcomes
Seniority
Senior, hands-on IC
