Data Centre Field Support Engineer (L1)
Core
Provide first-line onsite and remote technical support and field engineering services to clients, ensuring zero missed SLA conditions by managing and resolving low-complexity incidents and infrastructure issues.
Role type
Entry-level L1 Data Centre Field Support Engineer
Builds
Client site data center infrastructure and network services
Domain
Data Center Operations / IT Infrastructure Support
Deliverable
physical/clinical work
Required skills
Data center networking infrastructure support, Cisco Nexus/MDS switching knowledge, incident management, root cause analysis, stakeholder liaison, configuration and installation of hardware/software, shift handover procedures
Preferred skills
Associate level certifications in Data Centre technologies (Cisco, NetApp, EMC), proactive problem identification
Technologies
Cisco Nexus, MDS series, NetApp, EMC
Responsibilities
Configure, install, test, and operate assigned client site infrastructure; install and configure solution software per client requirements; log and investigate first-line support calls and alerts; escalate unresolved issues to L2 or 3rd party vendors; update incident progress and resolution details; follow handover procedures for shift changes
Seniority
Entry-level, hands-on IC
