Data Centre Field Support Engineer (L1)
Core
Entry-level field support engineer providing onsite technical support and incident resolution for client data center infrastructure.
Role type
L1 Data Centre Field Support Engineer
Builds
Operational data center infrastructure and network services for clients
Domain
Data Center Operations / Network Infrastructure
Deliverable
physical/clinical work
Required skills
Data center networking infrastructure support, Cisco Nexus/MDS switching knowledge, incident management, root cause analysis, stakeholder liaison, configuration and installation, remote and onsite troubleshooting
Preferred skills
Associate level certifications in Data Centre technologies (Cisco, NetApp, EMC), proactive problem identification
Technologies
Cisco Nexus, Cisco MDS, NetApp, EMC
Responsibilities
Configure, install, test, and operate assigned client site infrastructure; manage standard and low complexity incidents; investigate first-line support calls and escalate to L2 when unresolved; log incidents and update progress in required platforms; liaise with client IT, carriers, and colleagues to expedite diagnosis; report and escalate issues to 3rd party vendors; follow handover procedures for shift changes
Seniority
Entry level, hands-on IC
