Data Centre Field Support Engineer (L2)
Core
Provide professional second-line onsite technical support and field engineering services to clients, proactively identifying and resolving technical incidents to ensure zero missed SLA conditions.
Role type
L2 Data Centre Field Support Engineer
Builds
Client site data center infrastructure and network services
Domain
Data Center Operations / Network Infrastructure
Deliverable
physical/clinical work
Required skills
Data center networking infrastructure support, Cisco Nexus/MDS switching, server and storage integration, incident management, root cause analysis, stakeholder liaison, configuration management, shift handover procedures
Preferred skills
Professional certifications in Data Centre technologies (Cisco CCNP DC, NetApp ONTApp), experience with EMC technologies
Technologies
Cisco Nexus, Cisco MDS, NetApp, EMC
Responsibilities
Configure, install, test, and operate assigned client site infrastructure; Install and configure software solutions per client requirements; Log and investigate second-line support calls to identify root causes; Diagnose alerts and escalate to L3 when unresolved; Update incident progress and resolution details in the required platform; Report and escalate issues to third-party vendors; Follow handover procedures for shift changes
Seniority
Mid-level, hands-on IC
