Data Center Field Installations Technician (L2)
Core
Provide second-line onsite and remote technical support and field engineering services to ensure data center infrastructure is configured, installed, tested, and operational for clients.
Role type
L2 Data Center Field Support Engineer
Builds
Data center networking infrastructure and server/storage integration
Domain
Data Center / Networking Infrastructure
Deliverable
physical/clinical work
Required skills
Data center networking infrastructure deployment, Cisco Nexus/MDS switching, NetApp/EMC storage technologies, incident management, root cause analysis, stakeholder liaison, shift handover procedures
Preferred skills
Professional certifications in Data Centre technologies (CCNP DC, ONTApp), moderate experience in building and supporting data center networks
Technologies
Cisco Nexus, Cisco MDS, NetApp, EMC
Responsibilities
Configure, install, test, and operate assigned client site infrastructure; Install and configure software solutions per client requirements; Proactively identify and log technical incidents; Investigate second-line support calls and identify root causes; Respond to and diagnose alerts; Escalate unresolved issues to L3 or third-party vendors; Update incident progress and resolution details; Follow shift handover procedures to ensure service continuity
Seniority
Mid-level, hands-on IC
