Data Center Field Installations Technician (L1)
Core
Entry-level field engineer providing onsite technical support, incident resolution, and infrastructure installation/testing for client data centers.
Role type
L1 Data Center Field Support Engineer
Builds
Operational data center infrastructure and network services for clients
Domain
Data Center Operations / Network Infrastructure
Deliverable
physical/clinical work
Required skills
Data center networking infrastructure deployment, Cisco Nexus/MDS switching, incident management, root cause analysis, stakeholder liaison, configuration management, remote and onsite support
Preferred skills
Associate level certifications in Data Centre technologies (Cisco, NetApp, EMC), proactive problem identification
Technologies
Cisco Nexus, Cisco MDS, NetApp, EMC
Responsibilities
Configure, install, test, and operate assigned client site infrastructure; Install and configure solution software per client requirements; Log and investigate first-line incidents to identify root causes; Liaise with client IT, carriers, and colleagues to expedite error diagnosis; Escalate unresolved issues to L2 or 3rd party vendors; Update incident progress and resolution details in required platforms; Follow handover procedures for shift changes
Seniority
Entry level, hands-on IC
