ServiceNow AI Developer
Core
Design, build, and implement solutions on ServiceNow AI Control Tower (AICT) for enterprise-wide AI governance, securing, and managing AI agents, models, and workflows.
Role type
Senior ServiceNow AI Developer (AI Governance & Platform)
Builds
Custom AI agents, skills, flow actions, subflows, and integrations with third-party AI platforms
Domain
Enterprise IT Service Management (ITSM) + AI Governance & Agentic Workflows
Deliverable
production ML models | product features
Required skills
ServiceNow development (scripting, Studio, App Engine), CMDB/CSDM data modeling, Flow Designer, IntegrationHub, Service Graph Connectors, ACLs/role design, plugin/scope management, AI agent concepts (LLMs, orchestration), Now Assist Skill Kit/Build Agent
Preferred skills
ServiceNow AI Control Tower (AICT) implementation, AI governance/risk/compliance (IRM/GRC), AI Agent Fabric protocols (MCP, A2A), third-party AI/ML platform integration (Azure OpenAI, AWS Bedrock, GCP Vertex AI)
Technologies
ServiceNow, Now Assist Skill Kit, Build Agent, AWS Bedrock, Azure AI Foundry, GCP Vertex AI, Copilot Studio, MCP, A2A
Responsibilities
Design and configure ServiceNow AI Control Tower; Build custom AI agents and skills; Develop integrations with third-party AI platforms; Manage CMDB and CSDM data models for AI assets; Configure plugin activation sequences and access controls; Monitor AI Agent Fabric protocols; Manage AI asset lifecycle; Write maintainable scripts and workflows
Seniority
Senior, hands-on IC
