Security Managed Services Engineer (L1)
Core
Entry-level engineer maintaining client firewall infrastructures and handling low-complexity security incidents to meet Service Level Agreements.
Role type
L1 Security Managed Services Engineer
Builds
Proactive maintenance of firewall infrastructure and incident resolution workflows
Domain
IT Security / Network Operations
Deliverable
client delivery
Required skills
firewall infrastructure maintenance, ITIL processes, ITSM tools, troubleshooting, shift handover procedures, knowledge article creation, disaster recovery testing
Preferred skills
automation of work processes, request fulfilment optimization, incident resolution process improvement
Technologies
ITSM tools, firewall systems
Responsibilities
Monitor client infrastructure and solutions, handle standard and low-complexity incidents and service requests, schedule maintenance activities like patching and configuration changes, update or create knowledge articles, implement and deliver disaster recovery functions and tests
Seniority
Entry-level, hands-on IC
