Showroom Customer Service Representative
Core
Assist customers on the showroom floor, process orders, and support outside sales associates to drive revenue for a multi-billion-dollar infrastructure and building supplies organization.
Role type
Frontline customer service representative (sales support)
Builds
Personalized customer service, timely quotations, and accurate order processing for commercial and residential building projects
Domain
Building supplies, plumbing fixtures, lighting, and HVAC
Deliverable
product features
Required skills
Customer service, sales support, order processing, contract management, communication (phone/in-person), time management, multi-tasking, digital literacy
Preferred skills
Knowledge of plumbing fixtures, lighting, and appliances, 0-3 years of prior customer service experience, results orientation, self-motivation
Responsibilities
Assist customers on the showroom floor, support outside sales associates, perform administrative functions for customer needs, process quotations and orders, update customer contracts, coordinate deliveries with the warehouse
Seniority
Entry-level to Junior