Service & Installation Technician
Core
On-site service and installation of walk-in tubs and related products in customers' homes to restore function and customer confidence.
Role type
Field service technician (plumbing/mechanical)
Builds
Repairs and maintains Safe Step walk-in tubs and shower products
Domain
Home improvement / Plumbing / Bath fixtures
Deliverable
physical/clinical work
Required skills
Mechanical repair, plumbing, troubleshooting, diagnostic skills, route planning, inventory management, customer education, safe driving
Preferred skills
Analytical problem-solving, time management, quality assurance
Responsibilities
Service, troubleshoot, and repair walk-in tubs in customers' homes; diagnose mechanical and plumbing issues; manage service workload and schedule appointments; document work and parts usage; educate customers on product operation; perform driver duties and follow safe-driving policies.
Seniority
Entry-level to Mid-level, hands-on IC