Field Support Engineer L3 (m/w/d) NRW
Core
On-site installation, diagnosis, and repair of IT/telecom systems and applications for clients in the West region of Germany.
Role type
Senior Field Support Engineer (Level 3)
Builds
Stable IT/telecom infrastructure and unified communication systems for enterprise clients
Domain
Telecommunications and IT Infrastructure
Deliverable
physical/clinical work
Required skills
System integration, network device configuration (routers, switches, firewalls, WLAN), data center troubleshooting, Alcatel-Lucent Unified Communication & Collaboration expertise, technical documentation
Preferred skills
ACFE or ACSE certification, Cisco CCT/CCNA, Juniper, Fortinet, Checkpoint certifications, structured network cabling experience
Technologies
Alcatel-Lucent, Cisco, Juniper, Fortinet, Checkpoint, Router, Switch, Firewall, WLAN, Access Points
Responsibilities
Perform on-site installations and repairs, analyze and resolve system errors remotely and on-site, configure and maintain network devices, ensure data center system quality, provide remote support for Level 1 & 2 engineers, create technical and commercial documentation, participate in on-call duty, coordinate with customers on project requirements
Seniority
Senior, hands-on IC