Field Support Engineer L3 (m/w/d) NRW
Core
Field Support Engineer providing on-site installation, diagnostics, repairs, and remote support for IT/TK systems and applications for clients in the West region.
Role type
Senior Field Support Engineer
Builds
IT/TK systems, applications, and network infrastructure for enterprise clients
Domain
IT Services / Telecommunications / Network Infrastructure
Deliverable
physical/clinical work
Required skills
System integration, network device configuration (routers, switches, firewalls, WLAN), data center operations, remote support, technical documentation, stakeholder coordination
Preferred skills
Alcatel-Lucent Unified Communication & Collaboration expertise, ACFE or ACSE certification, Cisco CCT/CCNA, Juniper, Fortinet, Checkpoint certifications, structured cabling experience
Technologies
Alcatel-Lucent, Cisco, Juniper, Fortinet, Checkpoint, Router, Switch, Firewall, WLAN, Access Points
Responsibilities
Perform on-site installations and maintenance of IT systems; diagnose and repair system faults remotely and on-site; configure and maintain network devices; ensure system quality and service standards; provide remote support for Level 1 & 2 engineers; create technical and commercial documentation; participate in on-call duty; coordinate with sales, service, and engineering teams
Seniority
Senior, hands-on IC
